Thursday, June 11, 2009

Bank of America

sucks.
If you currently bank there.."Take the money and run," in the words of Steve Miller Band. They'll suck you dry and then ask for your first born, and a your last piece of gum.
Do I sound disgruntled? Good. Cause I am.
Boys and girls, let me tell you a tale of a young girl, let's say of 24 years of age living in Worcester named...Maris.
Maris had a couple of occassions to attend one weekend. A graduation party and a birthday. She made sure she had the necessary funds in her bank account to cover any "extravagant behavior." She had fun. A lot of fun. She lived within her means. Or so she thought...
After her fun weekend, Maris checked her bank account. To her surprise she had negative $80 dollars. Yup, it was red -she was in the red. Shockingly she looked to see what had happened. What had HAPPENED was her internet service decided to take out $130 from her bank account. Wow, in 2009, how does internet cost $130 she thought... So, upon having 5 overdrafts, she decided to do some investigating, and begging, if needed.
Verizon internet was charging her accurately. Okay, Maris understood that. But she was still upset that she had no warning. So Maris, having a very good banking history marched herself right down the street to Bank of America to see if she could explain what happened to a nice customer service Rep to bypass the charges...
She met, let's call her, Ivanna Be-a-bitch-alot. Maris sat down with Ivanna and explained her situation. Ivanna didn't seem very compassionate, but said she would ask "the computer" what it thought. "the computer," did not want to appease Maris' request. So Maris went on to ask Ivanna, "well it's a computer? Can I speak with a manager?" Ivanna explained that the computer was the end all, be all. Really?
Maris started her rant. "Well, I have been banking here for atleast 10 years -with no problems. People say bad things about Bank of America, while I defend you. If I am really having a relationship with a computer, and you will not even reason with me and take 3 of the 5 $35 overdraft fee charges away I am going to come in to tomorrow (pay day), empty my account, and bank somewhere else." Ivanna didn't give a damn, even though Maris was bluffing.
Maris thought, if only I were a 40 year-old man in a suit. That would have made the difference. But, unfortunately, she was a 24 year-old khaki wearing girl with dimples, lacking any leverage. This may have been a bad story, but "take 'your' money and run" people. Take the money and run.
The End.

2 comments:

  1. Go to another BoA and see if you can get a male customer servie rep (or at least the ban manager) - those dimples will work with him.

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  2. I had success with 2 overdraft charges. They reimbursed me $70 today. But the computer said it was OK, so maybe that's the difference. Maybe computers don't like dimples? Anyway, did you try another branch? a manager? any luck? Hope you get at least SOME of the money back!

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